FAQ | Frequently Asked Questions

To get new lenses in your own frames, you first place an order online for your desired lenses. Then, you securely package your glasses, preferably in a hard case, and mail them to us. We recommend using a signed-for or special delivery service for security. We can even measure your pupil distance from your old lenses, so all we need is your frame and your latest prescription.

The turnaround time depends on the service you require. For single-vision lenses and repairs, the process typically takes 2-5 days. If you have ordered varifocal lenses, the turnaround time is usually between 7-10 days.

Yes, in most cases, we can repair broken glasses and sunglasses, even if you've been told they are unrepairable. We can fix a wide range of issues, including hinges, screws, snapped frames, and more, for full-rim, semi-rimless, and rimless glasses.

When you send your frames, please include a copy of your order. If you cannot print the order, a note with your name, address, email, and telephone number will suffice. You will also need to have a current prescription for new lenses.

Our system can accommodate those with very high prescriptions, however, If your prescription is not available to order online please contact us with the details of the frames and lenses you are interested in, we will be happy to advise on the availability of your prescription.

This is quite common. The CYL and AXIS are used to correct an astigmatism. If you do not have an astigmatism, you will not have a CYL or AXIS included in your prescription.

You don't have to - as long as you have a current up-to-date prescription and you feel confident about entering the details into our ordering page, we don't need to see a copy, however you can attach a copy of your prescription to your order for us to check. You can also email or post this to us for verification just let us know your order number.

Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician.

Varifocal spectacles have lenses which correct distance and near prescriptions on one lens. There is no visible dividing line like you would see on a bifocal lens. To anyone else looking at you, the lenses look like a standard single vision corrective lens. The lenses have a seamless transition between distance and near zones, giving you an area of intermediate (computer distance) in the middle of the lens.

Varifocal lenses are made to allow you to see objects in the distance, intermediate (computer length) and reading all with just one lens. With varifocal glasses, the lens has differing correction powers in different parts of the lens. Your distance prescription power is added to the top half of the lens, and your near prescription is added to the bottom part – this is what gives you your intermediate prescription power in the middle. You won’t always have an intermediate add stated on your prescription, but varifocal lenses naturally provide one by the nature of their design. Because of the way they are made, varifocal lenses naturally have softer areas of focus towards the edges of the lenses. This is more apparent with cheaper varifocal lenses. ALL our varifocal glasses are made with digital freeform varifocal lenses, even our entry level varifocal lens, helping to minimise peripheral distortion and give you the widest field of view possible

A Prism is to try and correct a lazy eye and indicates a more delicate condition, this is included with a prescription to correct some special conditions or some eye disorders that require the focused image to move position.

If your prescription contains a prism, please contact us with a copy of your prescription so we can advise the best product. There is an additional charge from £20.00 for prisms.

Unfortunately no, a contact lens prescription is entirely different to your spectacle prescription, if in doubt we advise confirming this with your optician before ordering.

Absolutely, just select your desired frame, once you have selected your frame, you will need to choose "frame only" then proceed to the basket and checkout.

The price displayed on the product page is correct for frame only.

 This only applies to single vision lenses. Bifocal and varifocal lenses are never “stock” lenses.

Stock
Stock lenses are lenses which are more common prescriptions, mass produced and stored on the shelf in labs, ready to cut immediately. They come as uncoated, hard coated and anti-reflective coated. There are even stock tinted and Transitions. There is no difference in quality between a stock lens and a non-stock lens, provided you are comparing the same index and lens type i.e. spherical and spherical, aspheric and aspheric etc

Bespoke worked
This term makes the most sense to us. A bespoke worked lens is a one-off. You will need a bespoke worked lens if your prescription is not in range for stock.

Common powers for stock lenses are spheres (Sph) from -6.00 to +6.00, with cylinders (Cyl) from -2.00 to +2.00. Minus stock ranges can be higher on the spheres, depending on the manufacturer, but if your cylinders are more than 2.00, then you are usually looking at a specially worked lens.

The last thing you want, when purchasing new frames and lenses, or reglazing your own frame, is to have them come out thicker than you expected. We’ll explain what makes some lenses thicker than others, explain the differences between the lens materials, and then you can work out if choosing a thinner lens index is worth it.